I was approached by a lady who was insured with a large corporate and was experiencing endless quality issues after repairs had been completed on her vehicle, also by a reputable repairer. After a long 8 months and still with no positive results, she had grown weary and beyond frustration as she was not happy with her vehicle at all. Eventually, she got us on board and within two weeks, her vehicle was back in shape and the repairs and paintwork was done up to satisfactory standard. I inspected her vehicle and compiled my defect findings report with relevant photos and got Insurance assessing manager and repairer to meet with myself and the client to confirm the issues. I then returned to conduct a final QC check on the defects mentioned after rectification was completed. Also, during this time, I had requested that insured receive a loan vehicle. She was more than overwhelmed with the prompt service and with how this problem had been overcome so successfully and so professionally and within this short time frame.

A couple in KZN had suffered severe trauma, when their daughter was involved in an accident, where their other daughter end ed up in a coma and one of her friends had unfortunately succumbed to her injuries. They had been insured with a large corporate for ten years and had been loyal and faithful in premiums throughout this time. During this time, they had only claimed twice, which was for a windscreen and a small bumper incident. However, they decided to scout for cheaper insurance, due to financial economic pressures and during the changeover to the other Insurance, this fatal accident occurred. Their Insurance Company then decided to repudiate their claim, due to some technicalities identified. Let us take into consideration the amount of stress and traumatic pressure that this family had to suffer with circumstances they were suddenly faced with a􀁋er this accident. AND, above all their car was a write off and faced with debt of over three hundred thousand rand as finance house needed to be settled. They got in touch with us. After all insight and research into this matter, I prepared my report accordingly and presented same to the Ombudsman offices and YES, the case was won on the basis that the Broker had made his decision in his own personal capacity and not from a Business perspective. This client was so emotional and overjoyed, as they never imagined that they would become so victimized after all these years of their loyalty and faithfulness to this Insurance Company, which had not meant anything in the corporate world.